Knowledge Base

1. Open your browser and go to Password Reset Form. 

2. Fill out the form and create your new password.

1. Open your browser and go to https://outlook.com/mail.masters.edu.

2. Click "Can't Access Your Account" -> Click "Work or school account" 

3. Enter your email address and fill out the Captcha.  Click "Next". 

4. Choose the option for "I forgot my password".  -> Next

5. Verify your identity using one of the available options ("Call my mobile phone" or "Text my mobile number")

6. Create your new password. 

7. Wait a few minutes and try logging in again. You may need to close/re-open your browser or clear your web cache.