On May 22nd, you will log in to Canvas with your email credentials through the Office 365 login page. Alternatively, you can log in to Canvas at https://masters.instructure.com 

As you all know, your student email addresses have changed from @mail.masters.edu to @masters.edu. We realize that many students utilize their emails heavily. Below are some details that we hope will answer some of your questions in regards to these changes. If you have any questions or concerns, you can always contact us at the IT Service Desk.

How do I log in to Canvas?

Your login for Canvas will now be your TMU Office 365 email.  To log into Canvas, simply go to www.masters.edu and click on the Canvas link. Alternately, you can go to https://masters.instructure.com. This will redirect you to the Microsoft Office 365 login page (the same page you use to log into your TMU email) and this will sign you into Canvas.  Just remember that you will sign in with "username@masters.edu", instead of "username@mail.masters.edu."

How do I reset my password for Canvas?

You will navigate to the portal.office365.com link and click the gear in the top right corner of your account. Please select the Office 365 settings at the bottom and select the Security and Privacy tab. Click the password box and from here you can change your Canvas password. Please bear in mind this will change your Self Service and Email password as well. 

Will my email password change?

Starting May 15th, whatever your Self-Service password is, will also become your email address password. At that point, if you change either your Self-Service or your email password, the other will be changed.

How can I change or reset my Self-Service/Content Management/MasterNET password?

You can change your password by visiting the account password reset page (www.masters.edu/myaccount) for your TMU account. Fill in the necessary details and enter a new password. If you are still unable to change your password, feel free to contact us at the IT Service Desk and we can work with you to get your password reset.

When will this change be taking place?

This transition will be taking place on Monday, May 15th.

Will this change where I sign in for my email account?

No, this will not affect where you sign in to access your student email account. You will still navigate to www.masters.edu, select the Student tab and click Email to sign in.

What will be my username for signing in?

You will need to put in your entire new email address in order to sign in (e.g. username@masters.edu).

What will happen to my old emails? What will happen to old emails I have sent? What about my contacts and calendar items?

Your old emails will be transferred over from your old email account when you sign in with your new email address. This includes sent emails, calendar items, and contacts.

What will happen to an email sent to my mail.masters.edu email address?

Emails sent to your mail.masters.edu email will be sent to your new masters.edu email address.

How long before the mail.masters.edu email addresses are removed?

We plan on keeping the old email address mail.masters.edu attached to your account indefinitely.

Will we keep this email address permanently?

Yes, this will be your permanent school email address, even after you graduate.

Will I need to set up the new email on my mobile device?

Yes, you will need to set your email up again on your phone.

Microsoft has provided some easy-to-follow instructions on how to do so:

What will happen to my documents in OneDrive?

As long as you are a current student at The Master's University, you will have access to OneDrive with your new email address. For those of you who have been using OneDrive with your current email address, you will be responsible for moving your files out after the transition takes place. For instructions on transferring or backing up your data, please see these instructions: https://themasterscollege.teamworkpm.net/desk/#/helpdocs/articles/509

Due to policy agreements with Microsoft in this new system, TMU Alumni will not be able to access OneDrive data after graduating. Each student that graduates or leaves the school will have a one-semester grace period to move the files out of OneDrive.

What will happen to my school-provided Office 365 Subscription?

If you are an alumnus, due to TMU's academic licensing with Microsoft, eligibility for a full Office 365 subscription is available only to current students. This includes the latest version of Office and OneDrive storage. TMU Alumni will not be able to access Office 365 software and tools after graduating.

What will happen to the groups I have created/been added to?

Groups you have created or been added to in Office 365 will not be pulled over in the transition.

Will my forward rules be applied to the new email?

Yes,  if you have set up a forwarding rule on your old email address, this will carry over to the new email address environment. You will not need to reestablish them.

I'm missing some emails after the transition. What should I do?

Your emails haven't been deleted from your original account. We can help you access them easily. Simply send us an email or give us a call and we can walk you through the process.

Why is this change taking place?

Changing your email addresses is a necessary step in helping to unify your credentials for all the services you utilize here at The Master's University.
This new change will affect the following services:

  • Office 365 email
  • Canvas
  • Content Management
  • Self Service
  • SafeConnect WiFi
  • PaperCut
  • Library Database Account
  • On-campus computer login

I need to change my name with the University. How do I get that changed?

All name changes for current and former students must be confirmed by the Registrar. Once you have contacted them and they have authorized and completed the name change, we will be able to change your listed name and username to reflect your new name. The easiest way to contact the registrar is by email at registrar@masters.edu.